FW Hall Privacy Statement

The Purpose of this privacy statement is to explain, in general terms, how FW Hall & Son Ltd (FWH) processes your personal data from the moment it is collected to the point it is deleted or destroyed. Other ‘specific to customer’ privacy notices will be provided when needed.

The Role of FWH in data protection terms is that of a data controller where it determines the purpose and use of personal data we collect. Once received it becomes the responsibility of the FWH privacy officer (PO) to ensure that it is processed in line with the latest UK legislation.

Should you have a query regarding the contents of this privacy statement or about the way FWH processes your personal data, please contact the PO in the first instance. The PO can be contacted by email using privacy@fwhall.co.uk or by writing to:

The Privacy Officer, FW Hall & Son Ltd, Wendover Road, Rackheath, Norwich, NR13 6LH.

The sort of personal data processed by FWH will be basic contact information for the purposes of communicating with customers. Typically, this will be names, addresses, telephone numbers and an email address.

The way we collect or receive your personal data is either:

FWH’s duty of confidentiality means that FWH staff will treat your personal data in confidence. FWH uses reasonable organisational and technical measures to ensure personal data is safe guarded. Access is limited to only those members of staff who need it.

FWH also expects the same duty of confidentiality of all third-parties with whom we need to share your personal data for the purposes of fulfilling our contractual obligations to you. All such third-parties are subject to a due diligence review.

FWH will process personal data against a lawful basis; such instances are described below:

*Please be aware that you have the right to withdraw your consent at any time.

In all cases the processing of personal data by FWH shall be:

FWH will never sell your personal data and will only share your personal data when it’s absolutely necessary, with some or all of the following third parties:

FWH will process your data in the UK. First line personal data processing takes place at the UK premises and backed-up using a cloud service provider whose servers are also based in the UK. It should be noted that no personal data is stored on the FWH website server.

FWH follows a retention schedule to determine the length of time it holds different types of personal data of the customer or, when appropriate, a customer’s nominated carer. The key points of the schedule are shown below:

By exception, documentation that includes your personal data may be retained by FWH beyond the schedule, but only for a specific purpose and only when FWH believes there is a legitimate interest or has a legal obligation to do so.

At the end of the retention schedule FWH will either return, destroy or delete/ anonymise your personal data and any associated emails or relevant documentation. If it is technically impractical to delete electronic copies of personal data, it will put it beyond operational use.

The FWH websites use cookies (and similar technologies) to ensure our websites run properly and to enhance your user experience, collect website user statistics and for analytical purposes. FWH does not attempt to identify visitors to its websites. For more details, please read the FWH website cookie policy.

The General Data Protection Regulation defines the rights that you have (although these do not apply in all situations). For convenience, these rights are shown below:

Further details on data subjects’ rights can be found on the Information Commissioner’s Office (ICO) website: https://ico.org.uk.

Raising concerns, exercising rights or making queries about FWH’s processing of personal data can be done by contacting the FWH privacy officer. Please be aware that FWH will need to confirm your identity before proceeding with any request. It is likely that you will be asked to provide some documentation to prove your identity.

August 2019